Marta Ruiz · Mirasol Community
Elevator out of service in building 2…
Answers residents and suppliers on WhatsApp, email and phone, opens work orders and keeps the books — around the clock, with your team in charge.
TuEmpleadoVirtual brings together in a single tool what a property administration firm does every day: answering owners, opening and following up maintenance work orders, keeping each community's accounts, and maintaining the register of homes, owners and suppliers. All built around communities under Spain's horizontal property regime, and it works in Spanish.
WhatsApp, email and phone in a single inbox. It answers the resident, identifies their community and either resolves the issue or opens the work order — so nothing goes unanswered.
See the demoYou hire an employee, you don't configure software. It connects to your channels, learns your communities and starts working. Everything it decides, it proposes to you: you sign off.
WhatsApp, the firm's email and the phone. No new number, and no need for residents to install anything.
Onboarding in days, not monthsIt replies to residents and suppliers, works out which community they mean, opens work orders and prepares ledger entries and receipts with the property's context.
Any hour, every dayEvery sensitive work order, message or entry lands in your inbox for you to approve, edit or reject. Nothing delicate happens without you.
Human in the loop, alwaysMost residents don't call the office: they message on WhatsApp, send an email or leave a voicemail. Your employee handles all of them with the same judgement, on the same numbers and mailboxes the office already uses — no new switchboard and no app for owners to install.
It identifies who is writing by their phone number, recognises which community they belong to, and resolves the issue or opens the work order so no message goes unanswered.
It reads every email, links it to the right community and file, and drafts the reply or opens the work order. You review and send from the same thread.
It takes the resident's call, works out which property they're calling from, solves the simple things and logs the rest — with the transcript and work order waiting for you.
Answering is just the start. Behind it is what really occupies the office: breakdown work orders, the accounts of each community of owners, and the register of homes and ownership shares — up to date, without you chasing it.
Every incident is born with its community, category and history. Your employee notifies the tradesperson, follows up and closes — and you see the status of everything at a glance.
It keeps each community's books with immutable entries, issues receipts and special assessments, and tracks debtors. The numbers are computed by the system — not by a conversation.
| Date | Account | Description | Debit | Credit |
|---|---|---|---|---|
| 02/06 | 629 | Elevator maintenance | 148.00 | — |
| 02/06 | 410 | Ascensores Levante | — | 148.00 |
| 05/06 | 572 | Fee receipt 3rd B | 62.50 | — |
| 05/06 | 705 | Regular fees | — | 62.50 |
| Period totals | 210.50 | 210.50 | ||
Communities, properties, owners and tenants, meetings and area managers. Your employee knows who is who in every building — so it identifies residents without asking twice.
“The office's problem was never not knowing what to do. It was not being able to get to everything.”
The 10 p.m. messages no longer wait until tomorrow.
More communities don't mean more hours or more staff.
Every report is logged, handled and traced.
We'll show you, with your communities and your channels, what it would be like to have someone covering the office around the clock.
The demo runs on your properties and your channels, not on a toy environment.
No minimum contract and no penalty for leaving whenever you want.
We connect the channels and load your register with you; we don't just hand you a manual.